Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
413 reviews
Liberty First Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 377 reviews with 5 stars · Clear filters
Friendly and professional staff, this was our first time at Liberty First and we were very happy with our visit.
By Michele
Response from Liberty First Credit Union· Mar 18, 2025
Thank you, Michele, we are glad you had a great visit!
I was taken care of swiftly and with care.
By Deanna G.
Helpful, informed tellers.
By Connie D.
The person that helped me was very pleasant and provided me with a lot of information. She made sure that I didn't have any questions.
By customer
Response from Liberty First Credit Union· Mar 4, 2025
We are glad you had a good experience and that all your questions were answered.
Everyone was very helpful and organized. We were able to complete our business in an appropriate amount of time. There was a bit of trouble getting paperwork to email from one place to another, but the staff were able to receive and print the needed documents that weren't sending properly through email. Thanks for a good experience.
By customer
Response from Liberty First Credit Union· Mar 4, 2025
Thank you for the review. We are glad we were able to help.
Absolutely amazing! Went above and beyond to help me!
By Eric
Response from Liberty First Credit Union· Mar 3, 2025
Thank you, we are so glad we could hlep!
I didn't ask to be in trust pilot and I want my review and my account closed
By Bob H.
Response from Liberty First Credit Union· Feb 24, 2025
We are so glad Joe could help you. We are glad you had a good experience.
Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and answers any question I have. He always makes me feel like his number one customer. I would highly highly recommend Liberty First Credit Union for all your banking needs especially Matt Johnson if you’re considering a loan. Matt, if your boss or supervisor reads these make sure he gives you a good bonus or raise!
By Brandon R.
Response from Liberty First Credit Union· Feb 18, 2025
We are so glad you had a good experience, thank you for being a member of Liberty First!
