libbyapp.comReviews of libbyapp.com

Less than one star it’s a scam I used it for the first time because borrow box didn’t have a book I was wanting to listen to Got 20 minutes in and it said my internet connection was down so I returned the book and reborrowed (yes while my internet is apparently down) I started again and same thing won’t play because my internet is down

Downloaded last week and was able to get the magazine I wanted no problem. This week however the new issue is not available and looking through other titles nothing available.

Libby is again having problems supplying emagazines via my local library. Such a poor app even when it works.

It is not dependable. It frequently freezes and for no apparent reason. It stops functioning for random periods of time

Your data is not backed up! When I reinstalled the app, a year of bookmarked (tagged) books, holds, etc. was wiped clean. It's been a known issue for ages, their support team knows it, The working around is to set up Libby on another device, but they don't remind you of that. They remind you of a whole bunch of other stuff, like notifications or opening books in Kindle, but they don't remind you that YOU WILL LOSE YOUR DATA.

Others have complained about what else is wrong with this thing, so I'll harp on the navigation: it doesn't make sense. Libby has the single worst navigation scheme of any app I've ever used, and it's not particularly close. On Android, there are 5 unnamed icons at the bottom. Only one has an obvious, intuitive function: the magnifying glass is for search. The others? Who knows. You have to click all of them to try to find the thing that you want. The default tab is just a list of books you've checked out. Meaning that when you open the app to try to resume a book or audiobook (the typical use case), you need to click through to a different screen, which always takes a bizarrely long time to load. The middle tab? It's where you manage notifications and add a library card. They dedicated the central tab to something you'll use once a year at most. But I have to click through multiple sections to resume my audiobook. There's a discovery page, which shows a totally chaotic assemblage of things that can be checked out from the library. The default view is useless, so you'll want to use the filters at the top of the screen to find something in the genre you want. But applying filters doesn't take you to a filtered view of the discovery page (i.e., the way filters work on every other app in the world). Instead it opens up a new screen. Why? Another tab is something called "timeline." I guess it's vaguely interesting to see what I've read, but why on earth would that get its own dedicated section in the main navigation menu? Meanwhile, I had to compile a wishlist using a feature called "tags" because the app doesn't feature a wishlist or save function. Navigating that tag list is a nightmare, because I'm never sure what's going to open when I click on any element of it. Will it be the main page for the book in question? Or some weird subscreen that doesn't let me check out the book or take any useful actions at all? The worst is the abuse of Android's OS-level back functionality, which is completely broken in the app. In Libby, back doesn't mean back. Back seems to me "take me to a completely random screen." It's been broken for years. I'll keep using the app because there's no alternative, but we should all be enraged that the Libby designers, product managers and engineers decided to ignore all sensible, established navigational paradigms when building the app, ensuring that hundreds of thousands (or millions) of people waste time every day trying to figure out how to accomplish the few simple actions actually on offer.

Libby library app is awful. Supposed to be able to download library books to my Kobo e-reader. Doesn’t sync with the app on my tablet so even if I’m able to download a book to the reader there’s no point in trying to pick the book up on my phone as I have to try and search through the book to get to the place I got up to. Other issues make this app not worth using as it’s so frustrating 😩

Most nonintuitive app I have ever used, and it doesn't get easier over time. They have actually made it worse than when I first used it. Hire someone who knows what they're doing.