Use this for a refund dispute !!!!!!!!! Go through your bank...!!!
Send this this to your bank disputes team and cc in: Customer Service Merchant Name: Liam & Co. / Livia Moda / Liam and Livia Dear Disputes Team, I am writing to initiate a formal claim regarding the transaction detailed above. The merchant has breached our contract, and I have been unable to resolve the matter directly with them. I am disputing this charge based on the following grounds under the UK Consumer Rights Act 2015:Goods Not as Described (Section 11): The items received drastically differ in fabric, cut, and quality from the images and descriptions advertised online. Goods Not of Satisfactory Quality (Section 9): The manufacturing quality is substandard and unfit for purpose. Misleading Omissions: The merchant failed to clearly state prior to purchase that returns must be shipped to China at an exorbitant cost, effectively blocking my statutory right to reject the goods.
By Sharon



