They overcharged me
They overcharged me, wanted to delete account, I couldn't. They owe me money.
By Aisha
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
393 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dock free electric scooters, e-assist bikes and pedal bikes for your city or campus. Smart personal mobility for smart cities and universities. Join the Lime movement!
LI (li.me) has 393 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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They overcharged me, wanted to delete account, I couldn't. They owe me money.
By Aisha
Horrible experience. They charged me wrongful. I contacted them several times, sent documentation and nothing happens. They owe me!
By Pernille
Møj irriterende at disse løbehjul smides alle steder i byen, og at det er nærmest umuligt at komme i dialog med selskabet, så de får ryddet op i en fart.
By ulla og stig H.
Their app and scooters usually have problems and they overcharge you. Their support is terrible and they won't offer any help to fix the problem. I paid 20euros for a 1km ride. 10 minutes. Awful. Don't use it.
By Facu A.
Det er utroligt hvad man skal findes sig i fra Lime. De stjæler med arm og ben og deres håndtering af klager er så dårlig at man tænker de kun kan drive forretning ved at over fakturer. Jeg har benyttet mig app til at leje elløbehjul i 24 timer for 65,- men det var da heller ikke det jeg blev afregnet - næ nej 476 kr. og da jeg indgav en klage med bilag hvor det fremgår at der er trukket ikke blot 2 x 65 kr men andre store beløb på 155 osv. var svar retur blot et link med henvisning til noget man slet ikke kan bruge eller som hjælper en med at få det over faktureret tilbage. Hvad sker der lige for den tiltro / magt som Lime i form af det bare kan stjæle penge uden man kan gøre noget !!!!!
By camilla
Har gentagne gange skrevet til dem vedr opkrævning af mærkelige beløb, men har ikke fået svar, ej heller faktura eller bekræftelse på, at jeg ikke længere har abonnement hos dem
By Anita L.
most of the bikes are scrap metal. I used them for a day never again
By Konstantinos G.
I used Lime for almost a year in Paris and I was happy with its services despite some minors issues. But a few months ago they started to make us park the scooters in dedicated areas and I have no problems with that. The problem is that the functionality does not work : 50% of the time when you put it in this dedicated area the app tells that "You are not in a dedicated area" and they keep charging you. So I simply stopped using it because I was spending my time and money trying to figure out where the Dedicated area was supposed to be each time... With the corona crisis, i started to have financial issues, so I asked them to refund my 45€ they have on my account. That was 2 months ago ! They never answered ! They just kept my money... That I hope to get back one day.
By AM T.