Long Haul Moving & StorageReviews of lhmove.com

These guys will purposefully mislead you with their initial quote. We moved from Virginia to Alabama, one bedroom apartment, and the initial quote was quite competitive so we decided to go with them. Worst decision I could have made. After signing the contract, I was told that a "Quality Assurance" specialist would call me at least a day before the move. I reached out a couple of times before via email to confirm the day and time they would arrive, but I received no reply. The day before the move, no call, so I called and was met with extreme aggression and hostility from the "customer service" representative, blaming me for not contacting them even though I had email receipts to prove that I had indeed reached out. The moving guys eventually showed up, and to my surprise (I guess I should have expected this at this point), they charged us about $2,000 more than the initial quote. They brought a 15-foot moving truck, but they said that they would have to charge us more because we had "more stuff" than the quality assurance person said, even though when the truck was filled, it was barely half full. After the movers took our stuff, they moved everything to a warehouse in NJ, and it took us over 3 weeks to receive our things (about 1 week longer than they promised). And to top things off, they didn't even drop our things off at our new place. We had to meet the movers at a gas station 20 minutes away with our own truck and move things in ourselves. These guys are a joke, have no sense of customer service, and will do everything they can to lock you in before scamming you left and right. PLEASE read the fine print, and do yourself a favor and avoid these guys at all costs.

They did a satisfactory job of packing and moving all my things. But if you’re considering picking them over other movers/using pods etc because of their competitive pricing, you shouldn’t. They will definitely charge you around 2-3x the original estimate easy. And since this happens the day you’re supposed to move, there aren’t many options but to pay up- especially if you’re doing a move with an infant to care for!

Don’t ever use that company those are a bunch of liars and scammers they promise so much and deliver nothing. I was short of five box they also damage my property and after while I cannot contact them anymore so definitely bad bad company.

Bait and Switch! Perhaps I should wait bit to enter this, but I have been told by Long Haul that my move is "over" despite the fact that nothing has been put on a truck, much less been delivered to my new home, so I suppose it is time. Their business model is this: they quote you a reasonable cubic footage and price, and take a deposit. Then they send out a different moving company who tells you it will take significantly more cubic footage -- twice as much, in our case -- and tell you that you can either leave half your stuff behind or pay through the nose for the difference. Or, of course, they will gladly keep your deposit and not move anything. The staff lied to me and talked over me repeatedly. Bruce Nash in "customer service" told me there was no one else to talk, because the owner doesn't lower himself to talking to customers. They stand by nothing they say and cannot be shamed into doing so. Do not waste your money with these scammers.

If I could give less than one star I would. I booked with this company on 29 January for a move from Austin, TX to Woodbridge, VA. I informed the salesman of my items and told him all of my things were in a storage unit. I told him I had an entire house worth of merchandise sans any large furniture. I was quoted $3700 approximately and was given several discounts which I greatly appreciated which left me with a balance of $1998! I paid the deposit of $878 and had a remaining balance of $1100 approximately. Approximately the third week of May I called to schedule my move and was told I'd be contacted a few days prior to confirm time and date of pick up. Perfect. The Friday before my move I was called to schedule the move and was given a date and pick up window. The pick up was scheduled for 18 June between 1200-1600. So far everything is going great. Then on Saturday 15 June I received a call to confirm my inventory and an email. The email listed everything I told the salesman I had: 60 boxes, a queen sized mattress, 56in tv, bicycle, queen bed frame, tv stand, entry way bench/table. I confirmed that everything on the sheet was accurate. I then received a phone call essentially telling me that I was misquoted. That the quote I was given was for a move of 350sq ft where I have closer to 750sq ft of merchandise; making my move over $5000. I explained to the gentleman that I was clear about what I had and it's not my fault that the sales agent misquoted me. And that it's unfair to call me two days before my move and essentially back me into a corner. I was in a position where I either accepted the $5000 quote, agreed to move 350sq ft only or cancel the move altogether. While on the phone I agreed to keep the move and move the 350sqft. After the phone call I decided the cancel the move altogether in hopes of getting my deposit returned. I sent an email on 15 June cancelling the move. On 17 June I received a call from someone in the customer service department confirming that I wanted to cancel the move. I explained what happened and how I was hoping to get my deposit back. The agent just kept repeating how it was against their policy. I expressed how their process was unfair to the customer; I was severely misquoted at no fault of my own and now I'm out my deposit. Long Haul hasn't done anything to try to rectify the situation and now I'm in a position where I have to complete the move on my own. If I were you, I wouldn't book with this company. I felt like I could trust this company since it's veteran owned and I am a veteran myself. I am disappointed with how all of this played out and I just want my deposit back.

Sketchy moving company . They were supposed to call me the day before pick up date and never told the actual moving company about it. I got a lower quote and that’s why I scheduled with them. Unfortunately, when they didn’t call I thought something sketchy was up and that’s when I started reading all the awful reviews from the website about this company . However reads this please be aware that this is not a primary moving company just a broker and they are hard to get in touch with. They ended up calling my the day of the pick up but given the bad reviews of missing packages and delayed deliveries I opted not to continue with them . I lost my deposit fee of $700 but didn’t not want to also lose my belongings with this company .

Do NOT USE THIS COMPANY. THINGS WERE FINE AND PROFESSIONAL UNTIL I HAD TO DEAL WITH THE CUSTOMER SERVICE MANAGER. WHO WOULD NOT PROVIDE HIS NAME. HE WAS RUDE CONDESCENDING AND DISRESPECTFUL. HOW HE GOT INTO THE POSITION OF A MANAGER IS BEYOND ME. REFUSING TO REFUND MY DEPOSIT WHEN I AM WELL WITHIN MY 72 hours CANCELLATION RIGHTS. BASICALLY STATING HE DOES NOT HAVE TO FOLLOW FTC PROTOCOL AND THAT IM NOT GETTING MY DEPOSIT BACK. SO IF YOU'RE CONSIDERING THIS COMPANY DONT!!!!! THEY Don’t STICK BY WHAT IS WRITTEN IN THEYRE CONTRACT AND MAKE UP RULES AND REGULATIONS ON A CASE BY CASE BASIS PIVOTING TO AVOID TAKING OWNERSHIP. DECEPTIVE BUSINESS PRACTICES UNETHICAL AND LOW LIFE CROOKS!!!

The worst experience I’ve ever had in my life. Do not use this company unless you want to be taken advantage of. Long Haul will not give you A correct quote and then when the moving company comes to your home, they will add an additional $500 to $600 on top of what to do. It is dishonest and. Even once I told the mover that we would take off the couches and leave them behind, he said there would be an additional charge for fuel. The company is not honest at all.