I received mine today
I received mine today, looks amazing and I will start using right away.
By Hemely U.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
418 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lhanel is listed under Yoga & Meditation.
Lhanel (lhanel.co) has 418 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
418 approved reviews, newest moderated first
I received mine today, looks amazing and I will start using right away.
By Hemely U.
The pad won’t move smoothly. Asked for a return right away- they have been continuously asking for more videos of me using the machine to figure out what’s wrong. I’m sure just hoping I’ll just give in and stop trying. I have been trying to get a refund since December. Don’t buy it. It’s cheaply made and the plastic catches at the seam. Look at their refund policy too- you have to pay for shipping back even though it’s a faulty machine and not your fault.
By Missy
Response from Lhanel· May 24, 2025
Hello Missy, We’re truly sorry to hear about your experience — this is absolutely not how we want any of our customers to feel. We completely understand your frustration and we appreciate you taking the time to share your feedback. Please reach out to us directly at [email protected], and kindly refer to this Trustpilot review in your message. Our dedicated team is on hand and ready to resolve this for you as quickly as possible. Thank you again for your patience — we genuinely want to make this right. Warm regards, Lhanel Team
I had a trouble with shipping; however, the company was very good about answering my emails and making the mistake right. The product arrived just as expected and I am very pleased with it.
By sunny
Fast response and I loved that
By Amanda Lisa A.
Recientemente adquirí la plataforma y empecé mi rutina con los videos de entrenamiento que tienen. Es muy buena,ayuda a trabajar todo el cuerpo. Totalmente recomendado
By Daimarys Y.
It's a great board. I have been using it everyday. It comes with digital workouts, so I can see my progress doing the same exercises over time.
By Daniela
I was excited to purchase this mini Pilates product from Lhanel. There were issues with shipping and their customer support service was outstanding. They were so helpful and understanding. Appreciate their immediate response. The machine is awesome. I love it! So happy to have purchased from Lhanel!!!!
By EKov
My order was shipped out surprisingly fast. I think I got 2 days after I placed my order. Already started using it and yes my chest and arms are sore from upper body work I usually skip. But overall really loving the product!
By Zeel P.