Excellent customer service
I found them on a google search and customer service was excellent. I received my order promptly and all is good!! thank you. Highly recommend
By Ms. IRENE G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
175 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1978, Lexington Luggage has been a family run specialty luggage business providing top choices in the luggage industry from Briggs & Riley, Travelpro, Samsonite, Hartmann etc... with our impeccable service, knowledgeable sales staff and unbelievable discount prices, we have brought that same decades old feel of Lexington Luggage being one of the neighborhood staples of the upper east side of Manhattan to now offering you the same, in the comfort of your home, as we are now exclusively online.
LexingtonLuggage.com (lexingtonluggage.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
175 approved reviews, newest moderated first
I found them on a google search and customer service was excellent. I received my order promptly and all is good!! thank you. Highly recommend
By Ms. IRENE G.
Excellent customer service & responsiveness. Quality of their products is best in class for luggage. Thank you
By Beth
Everything was great about the purchase, the luggage was as described, delivery was on time and all for a very good price. Would definitely use Lexington Luggage again
By Sarah
U kept updating order - efficient love it - color perfect - a little bit smaller than needed but thanks to my granddaughter for finding this on line for me . Would definite order again from u . Diane
By Diane G.
Delivered time and quality
By Anna B.
I ordered an expensive Briggs and Riley suitcase. They sent me a less expensive model. When I complained they said it was the same thing and gave me a hard time about returning it. Bait and switch. Try at your own risk.
By George T.
Response from LexingtonLuggage.com· May 6, 2024
Hello George, we do not have any record of a purchase from you, nor any record of any contact from you. We are LexingtonLuggage.com, please confirm where you made your purchase and contact us at [email protected]
Ordered my suitcase on Sunday. Received this Friday. The suitcase is in perfect condition. I didn't pay for any extras and got the best price by far to any local stores or other internet sites I checked out. Thanks Lexington Luggage, you're my favorite for luggage.
By Diane
I purchased a Delsey Trunk luggage and Carry on. The Trunk was broken within 1 month of purchase. Sadly Lexington Luggage did not have warranty or care did not stand by their product in any manner! Very disappointing in the quality of this pricy piece of luggage. I do not recommend the seller or vendor.
By Aida
Response from LexingtonLuggage.com· Mar 1, 2024
Hello, we are sorry to hear of the damage of your item. ALL items we offer are covered by a manufacture's warranty. Each warranty varies by collection/brand. Your Delsey item DOES have a warranty from DELSEY as they are the ones who make the luggage. We are a retailer, not a manufacturer. We do not make the luggage. As mentioned, you simply would need to contact Delsey via their website and file your warranty claim for repair/replacement from their warranty claim link on their website. If you do need help with this, simply give us a call and we can help explain the process. Thank you, Lexington Luggage