Leslie's PoolmartReviews of lesliespool.com

One of the worst customer services I’ve ever dealt with. Takes hours on the phone to get through and then they say the can’t track there own products for shipment. Was told that a district manager was the only person who could do that. Lol and by gosh three days later still haven’t been contacted by that person. From the store to the warehouse just terrible service. Beware!

We ordered an above ground pool from Lesle's in early April of 2020. The site and email conformation said the pool would ship within 3-5 days. Two weeks later, I sent an email inquiring about the status of the order (there is no way for you to look up your order using your order number on their site, even if you "join" the rewards program, so don't bother wasting your time with that process - it will only result in dozens of emails from them). Fast-forward to May 1st, still no pool and no response from the company, we decided to call the 800 number. After waiting for 45 minutes, we got through and were told that the pool would ship in 2-3 weeks. A week later, I received a voicemail stating the pool was out of stock and would not ship. A month after ordering the pool, they called to say it was out of stock. This was trenendously frustrating, because it's now nearly impossible to get a pool. A few days later, I called because we hadn't been refunded for the cost of the pool. I waited on the phone for another 50 minutes, and finally got through to customer service. The poor person who helped me told me that this happens ALL THE TIME, and she fields calls like this from them every day. She said there's no reliable way to get through to them via email, and they frequently don't respond. I asked about the refund for my purchase, and she said she would try to move it through. She said if I didn't receive a refund in another 7 days, I should dispute the charge with my bank. I am grateful for her help, and received the refund last week. As far as I'm concerned, she was the only positive part of this process. T The bottom line: Leslie's is terrible. Their online customer service and communication are dreadful, and I would never recommend them.

Had new pool equipment installed and now I've had the chance to turn it on and hopefully enjoy my pool no such enjoyment soon as I turned new equipment on nothing works gauge stays at 0 no pressure in water at all skimmer has no water movement and this is what I get after spending almost $4000.00 and to add insult to my issue they schedule me a tech to come and check it out on May 6th but today is April 20th so because of your equipment failing to function properly I have to wait this long to have my pool issues taken care of also if someone cancels we will move your appointment up hows that for great customer service I've spent my money already and this is the best you can accommodate me this is ridiculous and no way to treat a paying up front customer the proper response should have been Mr. Smith we are so sorry your pool is not working please except our apologies and we will get someone out today or tomorrow to fix the problem you think.no such response wow give me a break you are the leader of no customer service you take top awards.all statements here are true.

Traded at local store for over 15 years. Recent experience is poor service, questionable advise, failure to uphold offers/promotions. Noted changes in personnel, also. Changing to another company for supplies. Need to find a competent provider of water testing.

Don't go to this store. The old hag that claims she owns the store is a moron and has no business advising people on how to fix their pool chemistry. She is rude and unhelpful. She goes out of her way to make sure everyone knows she's the owner, normally that would be fine but this old lady sucks at her job. She conned me into buying chemicals that I didn't need and had the stupidity to try and tell me the chlorine tabs are not chlorine at all. God forbid you challenger her, here comes the attitude. She has no business interaction with consumers. I can't express more, don't spend your money at the location.