Don’t ask for a product review before…
Don’t ask for a product review before ever even receiving the product. Would it really be that hard to have your automated system send the email one whole month after ordering?
By FJB
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
426 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 20 years, LEONLITE, a subsidiary of TORCHSTAR, has been a landscape lighting pioneer, particularly in the field of E-commerce. As we listen to homeowners, we find they view landscape lighting as an investment in the beauty, safety, and entertainment of their home. Our latest expansion has been among landscape lighting professionals, who appreciate the company's product innovation, warranty, and high-quality design, engineering, and testing standards along with our support.
LeonLite - Professional lighting made affordable (leonlite.com) has 426 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 10 reviews with 1 star · Clear filters
Don’t ask for a product review before ever even receiving the product. Would it really be that hard to have your automated system send the email one whole month after ordering?
By FJB
I have purchased several ground lights and one is defective. They are the worst company to honor a warranty... They do not respond to emails, phone to no avail. My purchase was well within the warranty period and to no avail is this company honorable and provides dishonest customer service. Beware of purchasing from them .. Once and done. Never again.
By Barbara J.
Made it very painful to replace 1 broken stake. Very time consuming and took months for a simple replacement that any other company would have done as a courtesy yet they charged me for the stake and shipping. Staff was friendly but policy is not customer friendly
By SS
You sent the order to the wrong address!! The the order I approved on Tuesday July 22nd had the proper shipping address, and billing address. How did that change to a San Diego address? I am beyond frustrated!
By George
You didn't have the product in stock and I had to email you to find out where my order was which I paid extra for expedited shipping.
By Tim H.
Device is broken. Support is not replying.
By Iv G.
The dimmer doesn't work, there was no operating manual shipped with it not can it be found on your website and no one will return my call to remedy the issues.
By Chris J.
The LeonLite website, for the second time, indicated a product was in stock (Solar Warm White String Light) and allowed me to order and pay for it, only to email me a couple of days later indicating that the product is out of stock and that LeonLite was refunding my payment.
By Kevin
Response from LeonLite - Professional lighting made affordable· Jan 29, 2025
Hey Kevin, I wanted to follow up with you on the past experience you had with our website and our company. We want to make sure you are taken care of and I am having Justin reach out to you via email.