Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
I ordered glasses from Lensmart, and I love them, quality made and very nice, I will be ordering more, also the customer service was fantastic, ty J Martin
By Jolynne M.
Response from Lensmart· Jul 31, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
⭐⭐⭐⭐⭐ I had a great experience with Lensmart's customer service. I accidentally placed an order that I wasn't ready to make and contacted their support team right away. They responded quickly, canceled my order without any issues, and processed my refund promptly. Throughout the whole process, they were polite, understanding, and professional. Even though I didn't end up receiving the glasses this time, their excellent customer service left a very positive impression on me. Based on this experience, I would definitely consider ordering from Lensmart in the future. Thank you to the support team for making the process so easy!
By Romy T.
Response from Lensmart· Jul 31, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Ease of ordering, quality of frames and exact precision of prescription. Customer service response prompt and professional.
By Sheina R.
Response from Lensmart· Jul 31, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Lensmart glasses are an absolute gem! Incredible quality for unbelievable price. It’s my 4th pair and I will surely buy another pair. 10/10 would recommend!
By Andrea D.
Response from Lensmart· Jul 31, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Such a great team to work with! I absolutely love my glasses and the team at Lensmart is kind and efficient. Best experience ordering glasses!
By Paris F.
Response from Lensmart· Jul 30, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
The customer service! TOP NOTCH! I received my glasses and i love them all. I will definitely order again.
By Idah J.
Response from Lensmart· Jul 30, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I received my glasses in a timely manner and they came out better than I expected. This was my first time ordering glasses online and definitely won’t be my last.
By Victoria D.
Response from Lensmart· Jul 30, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Really appreciate the service and use again. They reply promptly and are concerned about their customers. Would recommend to others.
By Bridgette K.
Response from Lensmart· Jul 30, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
