Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Really helpful and kind customer service!
By Cristina
Response from Lensmart· Nov 18, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
My glasses came out great!! Will be ordering more soon!
By Katelyn
Response from Lensmart· Nov 18, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Brilliant, unique glasses at brilliant prices. Customer service is excellent. I'll be using these guys again!
By Peter G.
Response from Lensmart· Nov 18, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I am very satisfied with the glasses, they are stylish and of very good quality, I recommend them to everyone with love
By Regina S.
Response from Lensmart· Nov 16, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Very helpful when I needed customer service plus I love my glasses will definitely purchase again
By Brenda
Response from Lensmart· Nov 16, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I love all my glasses from lensmart. Recently I was out of town due to a family emergency and I thought my order didn't come I messaged lensmart right away and they sent a confirmation super quick that my glasses were delivered. It ended up being the post office keeping them since I was out of town. Lensmart got back to me super quick though and reassured they were delivered. Always have had great customer service from them.
By Chelsea B.
Response from Lensmart· Nov 16, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
This company is a scam. i ordered glasses, received a shipping confirmation shortly after, but the tracking number sent shows no info- and was sent from 17track.net, a notorious fake tracking website used by scammers as "proof of shipping". im going to submit a chargeback with my bank to get my money back because theres no way these scammers will refund me.
By Lilly H.
Response from Lensmart· Nov 16, 2024
Sorry for the inconvenience. Your package has been shipped and is currently in normal transportation. There may be some delays in logistics information. We will urge the logistics company to update as soon as possible. You can also pay attention to the subsequent logistics situation. Please don't worry, if the package is lost, we will definitely provide you with a solution. If you still have any questions during this period, please feel free to contact us. Thank you for your understanding and support.
I absolutely love my new prescription glasses! They’re not only stylish but also great quality. The frame fits perfectly and feels sturdy. I’m also really impressed that they got my prescription spot on. I can see clearly and feel confident wearing them. Highly recommend!
By Nonhlanhla T.
Response from Lensmart· Nov 16, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
