Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
I have a great experience and I'm very satisfied with the exchange service.
By Fernanda
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Best customer service.
By Catalina
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I recently had to contact customer support regarding an issue with my order (ALL MY FAULT). I had a support member reach out to me within a few hours of my email. After some clarification for my order (again, ALL MY FAULT) the team had everything corrected and my order processed. All in all a few hours to everything sorted out. I was very impressed with fast and efficient the customer service team took action. Great work!
By Jessica T.
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Listen everybody write reviews to hype up a service. But honestly I gotta keep it 100 this is really the best. They responded fast and changed my shipping address in time to still make my delivery date. 5 stars
By Dontey W.
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Amazing! Had trouble getting my correct prescription and they walked me through every step!!
By Autumn L.
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Helpful support, great experience! Nice and quality glasses
By Panka B.
Response from Lensmart· Nov 22, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I’ve ordered twice from lensmart and was so happy with the product the first time. For my recent order I needed some info and was able to get great service and feedback. Very excited for the second order to come through.
By Asma W.
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Nagyon jó minőségűek a szemüvegek. Máskor is rendeltem már. Ha bármi gond volt, nagyon gyorsan megoldották. Nagyszerű és segítőkész a csapat.
By Noémi B.
Response from Lensmart· Nov 22, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
