Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Great Shop! Love the glasses! Fair price and amazing customer service. Thank you very much
By Laura B.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Gafas preciosas,detalles increibles y muy buena calidad🩷🩷
By Lorea D.
Response from Lensmart· Aug 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Delivery was smooth. I love love both my glasses. I got exactly what I ordered. I ordered Nika and Vickie, those are just my type of eyewear. They are very chic and cool. They fit to perfectly and are a good quality. Will definitely be getting more eyewear from Lensmart.
By Oyama
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I'm happy that they will replacement of my glasses w no charge. I'll order from them again in the future
By Michelle R.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
El proceso de envío fue bastante fluido, no hubo ningún problema. Y en cuanto a los lentes, los estoy amandoooo, tengo la referencia Andrea y Dmy, ambos con mi formula, filtro para pantallas y fotocromáticos. Son muy cómodos y de buena calidad
By camila C.
Response from Lensmart· Aug 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Borzalmas! Nem kaptam meg a megvásárolt termékeket. Az ügyfélszolgálat nem reagál az emailekre! Nem kaptam terméket és visszatérítést sem! Jogi útra viszem az ügyet!
By Fanni B.
Response from Lensmart· Aug 10, 2026
We apologize for any inconvenience. We received feedback from the logistics company that your original package was lost in transit. We have arranged a replacement for you. The replacement order is currently en route, and we have sent you the latest tracking link. The tracking number is valid. If you have any questions, please feel free to contact us at [email protected]. We will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I had an issue with my glasses developing a greenish substance around the metal frame. I contacted Lensmart, and their customer service team listened to my concerns and offered a replacement. Their communication and update were excellent, reassurance and support. I truly appreciate their helpful response and commitment to resolving the issue. I have been a loyal Lensmart customer and, because of the way they handled my complaint, I will continue shopping with them. Excellent customer service—thank you, Lensmart!
By Gabatwesepe B.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I had a really positive experience with Lensmart. Their selection of frames is incredible—there are so many styles to choose from, and the prices are surprisingly affordable. I ordered two very different pairs and was really happy with both of them. I also had direct interaction with their customer service team and found them to be responsive, helpful and easy to work with, which made the entire experience even better. If you love having different glasses to change up your look without spending a fortune, Lensmart is definitely worth checking out. Based on my experience, I would absolutely order from them again.
By Mary F.
Response from Lensmart· Aug 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
