Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
correct prices, great product range
By Mizsu
Response from Lensmart· May 12, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I was very much disappointed. It took almost 2 months for my glasses to arrive. They don't update any infos on my purchase. When the glasses arrives they didn't follow my prescription at all. I bought 2 glasses from them even one doesn't fit to me. They even blame me not giving the correct info even I gave copy of my prescription.I tried to order in FIRMOO and it was perfect to me. What i can say LENSMART is a fraud. they are not reliable and incompetetive. I will never purchase again to them nor refer them to my friends.
By Maria Lourdes Beatrice P.
Response from Lensmart· May 12, 2025
Sorry for the inconvenience. If you purchased prescription lenses, we made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We noticed that our customer service was confirming the prescription information with you, but we have not received your response. Once we get your response, we will find out the reason for your unclear vision and provide a solution as soon as possible. We will try our best to solve the problem for you, thank you for choosing Lensmart!
The glasses were amazing and would totally recommend to other people and perfect for summer and just wearing around for fun. 10/10.
By Tonge T.
Response from Lensmart· May 12, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I ordered Doreen frames with progressive lenses and was fully expecting them to take 3 weeks plus to arrive. Imagine my surprise when they arrived in under 2 weeks! I absolutely love them and the lenses are perfect. I also ordered a new case which is super cool, just like the glasses. Thank you Lensmart ❤️
By customer
Response from Lensmart· May 10, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I've been buying from them with no issue until now. I placed an order for some sunglasses and weeks passed with no updates being made. They stopped providing updates after the "logistics company" they go through transferred the package on to USPS. Somewhere in there, my package was lost. Everyone said it was delivered, but no package to be found. This was after many many automated messages and I finally got to a real person every single time I had to send a response. Bottom line was that, even though I didn't have product in hand, Lensmart was taking zero responsibility for dealing with a shifty logistics company, having the absolute worst customer service, and providing no support in dealing with the post office. I've NEVER heard of a company that says too bad so sad and doesn't go to every effort to fix the situation. Now, not to say that this was technically their fault in the first place. Likely the package was delivered to the wrong mailbox. However, my entire experience therefore after was truly disgusting. Needless to say, they've lost a loyal customer.
By Kelsey S.
Response from Lensmart· May 10, 2025
We are truly sorry to hear that you did not receive your package. According to the tracking records, your package has been successfully delivered. The tracking information confirms this.We have shipped your order to the address you provided when placing the order. If you did not receive it, could you please contact the post office to provide relevant proof? After providing it, we will feedback to the logistics company and provide you with a solution. Thank you for your cooperation.
Not recommended, don't buy from this people!!!!! I purchased a pair of glasses for my new prescription from lensmartonline.com but the lenses were not good, I was not able to used them, couldn't read not even walk with them on. I requested to return them to get my money back, their customer service (only by email) approved my return but only refunded $10 out of the $64 I paid, they just paid me back for the frames not the lenses or shipping costs. They are not responsive and slow to help, there is no phone line to call them and on top of that, they kept my money and the glasses. A total steal. Not recommended, don't buy from this people.
By Randall M.
Response from Lensmart· May 10, 2025
We are sorry for the unpleasant shopping experience. We noticed that the PD you filled in the order was not consistent with your actual PD, and we are willing to remake the lenses for you. However, when we asked whether you needed to remake the lenses or refund according to our policy, you rejected our proposal to remake the lenses for you and said that you wanted to return the products for a refund. We respected your wishes and immediately handled the relevant procedures for you. You can review the emails we sent asking you whether you wanted to remake the lenses or refund, and we have clearly stated them. Thank you for your understanding and cooperation.
Having very classy and able to see clear its not just anything we can take granted of 🥰🥰..best service ever. Can’t wait to buy more …just love love it …can’t wait to rock them
By Ayanda
Response from Lensmart· May 10, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
This was the first time I ever used Lensmart and I had a great experience! I love my glasses!! Some may think it takes a little too long to get your product. However, when you think about it precision is key when designing a product that you need to see with. Great job Lensmart!
By Holly C.
Response from Lensmart· May 10, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
