Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Buen servicio al cliente y atención
By Patricia R.
Response from Lensmart· Oct 13, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I love my glasses I wear them everyday! A huge shoutout to Chairman for guiding me through the process of selecting my lenses. Thank you Lensmart!
By Chloe H.
Response from Lensmart· Oct 13, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I love the amount of different styles of glasses you can choose from & the affordability!
By Jessica W.
Response from Lensmart· Oct 12, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I got the Vickie frames in red and the Andrea frames in tortoise and they are both PERFECT. I love how they sit on my face, they are really comfortable and don’t squeeze my head. I honestly wear them every day. They make every outfit 1000% cuter, highly recommend!
By Sue H.
Response from Lensmart· Oct 12, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
SCAM!!! And don’t trust getting your money back! They send you to SEEL and SEEL leads you to believe you will be reimbursed. A total scam from Lenssmart and the “insurance” SEEL!!! Do Not Order from Lemssmart. ZEELOOL is much better experience!!!
By Ashley
Response from Lensmart· Oct 12, 2026
We apologize for the delay. We have verified the order status multiple times, and the records indicate that the insurance claim has already been paid out. We have contacted the insurance provider to confirm the refund status; did you follow up with them regarding the fact that you haven't received the refund? We will contact you once we receive a response from the insurance provider. Thank you for your patience.
Super easy to order from and a great selection of frames to choose from. From the glasses I got, they were stylish, trendy, and perfect for everyday use. Would recommend.
By Shawna
Response from Lensmart· Oct 12, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Muy hermosos los lentes, la calidad 10/10, los modelos que tienen son hermosas, y además de que tienen muchos diseños para elegir, volvería a pedir.
By Constanza Vega P.
Response from Lensmart· Oct 12, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
If I could leave a review as zero I would. I ordered progressive lenses and after receiving them almost 4 weeks later the prescription was wrong and I cannot wear them. I've been in contact with them via email, since that's the only way I can get a response, since Sept. 29 and they just keep giving me the run around in an attempt to run out the return deadline. I have finally had to file a dispute with my bank due to the unprofessional response and action of this company for what is a rightful return. I would never recommend this site!
By Tammy Eldridge P.
Response from Lensmart· Oct 12, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
