Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
There was a problem with the order wich they responded quickly and got a perfect solution.
By Tamás V.
Response from Lensmart· May 20, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Very good quality, they were understanding and patient with me. Glasses are SO cute, everyone is asking where they are from 🩷
By Layla K.
Response from Lensmart· May 20, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
The glasses ordered were just as expected; quality and fit was great. Customer service was excellent; when a minor issue came up with the glasses, they were quick to respond and were willing to replace the glasses! Can’t ask for anything more! Would definitely recommend Lensmart to anyone looking for quality glasses at more than reasonable price.
By YK
Response from Lensmart· May 20, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Great customer service!!
By S.A.
Response from Lensmart· May 20, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I received great customer service. They took extra care, ensuring they produced high quality, accurate glasses for me. They reinforced this accuracy by offering the app, Opthy, as a means to measuring PD accurately. I chose the Ericka glasses with progression and transition. The glasses are of great quality and looks fantastic on me. The prescription is on point. The price was outstanding which included a discount. I wish the glasses transitioned a little darker but overall I am very satisfied with my purchase and would definitely purchase from Lensmartonline.com again.
By Sandy
Response from Lensmart· May 20, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Update!! This clown company is still not taking accountability. I have been responding every day since I received these glasses. They did not make my glasses according to my prescription and they aren’t remaking. You can respond to this review however you want to look like you care to the public. But you’re a scam company who won’t do the right thing. I wish I could give negative scores. They made 2 pairs of glasses wrong in February and I’m still going back and forth. They don’t think they made them wrong. I have multiple glasses with the prescription I submitted. I can see out of all of them with the exception of ones they made. They also told my since the ginger was a special frame they won’t refund. Sooo they made my glasses wrong, they won’t remake or refund. They also make one pair regular and I ordered them as sunglasses. Their customer service team is terrible. They just steal people’s money.
By Ranae
Response from Lensmart· May 20, 2026
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses.Regarding the sunglasses, we have confirmed the issue and asked if you would accept a replacement. You have agreed. Regarding the other prescription error, we are willing to find the cause of your blurred vision and adjust the lenses for you. Our customer service is still awaiting your reply and will follow up as soon as we receive it.
I’ve had a really great experience with Lensmart. Their customer service has been amazing every time I’ve reached out, always kind, professional, and very quick to respond. The quality of the glasses is excellent, and my prescription was spot on. It can be hard ordering glasses online, but they made the whole experience easy and reliable. I’d definitely recommend them.
By Bianca
Response from Lensmart· May 20, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Great selection of frames, I personally don't like basic glasses and I don't think they fit me. Fortunately I found ones that I love on me here, never thought I would wear glasses again. And they feel high quality - not some cheap plastic which makes experience even better. The price is also shocking for how low it is, in my country mostly glasses cost at least 100 Euros and Lensmart made it so affordable and chic at the same time.
By Radvile. S.
Response from Lensmart· May 20, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
