LensmartReviews of lensmartonline.com

5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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The Fair Hearing score

4.5/ 5

Excellent

11,249 reviews

Lensmart4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on The Fair Hearing: 2026

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Jul 1, 2026

Avoid this company if you rely on your…

Avoid this company if you rely on your glasses for everyday vision. This has been one of the most frustrating online shopping experiences I have ever had. I waited approximately a month for my prescription glasses to arrive, only to discover that they had been manufactured using the wrong prescription. The manufacturing slip included with my order did not match the prescription I submitted. I immediately contacted Lensmart and spent the next two to three weeks sending emails, attaching evidence, and explaining the issue over and over again. Instead of reviewing the evidence I had already provided, I received generic responses that completely ignored the actual problem. My questions went unanswered, and I repeatedly had to explain the same issue. At one point I was asked to record and send a video, despite already providing the manufacturing slip that came with the glasses. I also received contradictory responses about the prescription used, yet nobody addressed the discrepancy shown in the documentation I had submitted. To make matters worse, the only solution eventually offered was a refund for the frame only, while I was expected to absorb the cost of lenses that were manufactured incorrectly. This has left me without usable glasses for weeks. My vision has worsened during the time I have been waiting for a proper resolution, and I have had to spend nearly two months dealing with delays, incorrect glasses, and poor customer service instead of being able to see properly. Prescription glasses are not a fashion accessory they are a medical necessity for many people. Based on my experience, I have no confidence in Lensmart’s quality control or customer service, and I would not recommend ordering prescription glasses from them. Update: Lensmart requested my order number in response to this review. My order number is C26060654535651780. I look forward to a resolution based on the documentation already provided.

By Jenny

Response from Lensmart· Jul 2, 2026

Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~ We apologize, we noticed you have two orders. Our customer service confirmed the order that was delivered first. Is the issue with the order that was delivered later? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.