Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
LensFactorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Over the years, LensFactory has replaced lenses for four of my eyeglass frames quickly. Their website and/or phone ordering was easy. Their shipping to the factory and back to my home was secure/fast. I have not had a single problem with my prescriptions made by LensFactory.
By Alexander C.
Response from LensFactory· May 18, 2022
Thanks for the great review, and continued patronage!
delivered as expected.verygoodqualityand lense fitting.Iwill buy again
By Raimond B.
Response from LensFactory· Apr 28, 2022
Thanks for the great review! We hope to see you again soon!
JUST RECEIVED. BUT AS DESCRIBED.
By Michael L.
Response from LensFactory· Apr 28, 2022
Thanks for the review!
Again this year is just like past years, Always top notch in service and quality. Thank you The Miller's
By Richard M.
Response from LensFactory· Apr 28, 2022
Thanks for the great review! We look forward to helping you again in the future!
Excellent glass lenses. Done right the first time.
By Juan
Response from LensFactory· Apr 28, 2022
Thanks for the great review!
Turn around time on the order was excellent. Lenses work well and were substantially less than some local shopping center / mall store.
By Steven L.
Response from LensFactory· Apr 28, 2022
Thanks for the great review! We look forward to helping you again in the future!
Great experience! Easy, fast and affordable!
By Janette T.
Response from LensFactory· Apr 28, 2022
Thanks for the great review! We look forward to helping you again in the future!
A fantastic experience! I received my 1.74 high index progressive lenses much quicker than I expected, only 8 days after I put my frames in the mailbox. I couldn't be happier with the results!
By Joe P.
Response from LensFactory· Apr 28, 2022
Thanks for the great review! We look forward to helping you again in the future!
