Well satisfied
Excellent workmanship. Timely turn around. Great value. Very pleased
By Jack
Response from LensFactory· Nov 9, 2022
Thanks for the great review! We're so pleased you're pleased!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Excellent workmanship. Timely turn around. Great value. Very pleased
By Jack
Response from LensFactory· Nov 9, 2022
Thanks for the great review! We're so pleased you're pleased!
Very pleased as always! Having a high index prescription can make it difficult to find places to fill your order. Finding Lensabl was the best thing that could have happened to me. Not only are they able to fill my order, they do a flawless job at a great price point. I will be sending my specialty orders to them from here on out.
By AReavis
Response from LensFactory· Nov 9, 2022
Thanks for the great review! While we're not Lensabl, we checked and you're our customer :) We take pride in the work we do and glad we were able to make lenses for your strong prescription!
This is the 2nd pair of replacement lens I ordered from LensFactory. The quality of workmanship is great. I appreciate that they cleaned the frame and tighten all the screws on the frame for me as well. I feel like I am having a brand new pair of glasses that fits and function well.
By Rowena
Response from LensFactory· Nov 9, 2022
Thanks for the great review. We're glad we were able to tighten everything up for you and get them back to you as a "new" pair of glasses!
My optical pharmacy would not place an updated RX in the frames I loved. I sent my frames to LenFactory. I received my shipping kit on 10-5 and mailed back the same day. I receive the frames with new progressive thin and light lens on 10-15 and they are perfect. Great job and will use them again!
By LyndaC
Response from LensFactory· Nov 9, 2022
Thanks for the great review! We're glad we were able to make them so quickly for you!
The process of ordering was easy and my glasses are perfect, Thank you!
By Vivienne Sendaydiego S.
Response from LensFactory· Nov 9, 2022
Thanks for the great review!
LensFactory is my GO TO place for trifocal lenses. They are courteous, accurate and the turn around is fast. HIGHLY recommended.
By Anonymous O.
Response from LensFactory· Nov 9, 2022
Thanks for the great review! We're one of the few online companies to offer trifocals and happy you're one of our satisfied customers!
I didn't know about lens replacement services until recently, but I gave this one I go. I'm glad I did. It took about 2 or 3 weeks to turn around my glasses with new lenses. I moved in that period, and Lens Factory happily helped me with the change of address. Now, my glasses are better than ever!
By Eric H.
Response from LensFactory· Nov 9, 2022
Thanks for the great review! We're happy you found us!
Had a minor snafu in the process but it was resolved. Quality of lenses and fitment in glasses frames is on par. No complaints
By Steve
Response from LensFactory· Nov 9, 2022
Thanks for the great review - we try to be perfect but sometimes we miss the mark. We always try to learn from our mistakes and try not to make them twice!