LensFactory saved me over $150 on my…
LensFactory saved me over $150 on my new prescription. The value and quality are both outstanding.
By Allan S.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
LensFactory saved me over $150 on my new prescription. The value and quality are both outstanding.
By Allan S.
Response from LensFactory· May 22, 2023
Thanks for the great review!
I was glad to be able to replace my badly scratched lenses. Now my glasses are like new again, and I don't have to get used to a different frame.
By Susan B.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Happy with purchase.
By Debbie F.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Excellent experience. Lenses are good quality. Really loved my frames and wanted to use them again. LensFactory made that possible at a very acceptable price. They kept me informed of the progress of my order throughout the entire process. This was my first order and I will definitely use them again.
By Rebecca
Response from LensFactory· May 22, 2023
Thanks for the great review!
Year after year throwing away expensive frames. No more!! I got just what I asked for and my new rx was perfectly made. All at a reasonable cost. I'm a customer for life.
By Ingrid G.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Superb customer service and responsiveness had an issue with my frames they indicated they could not install new lenses quickly put through a refund
By Richard G.
Response from LensFactory· May 22, 2023
Thanks for the great review!
Great communication they couldn't provide lenses for the frames that I sent but they were honest and quick to send them back and issue a refund
By Karen G.
Fast service and accurate filling of prescription using GLASS lenses. These are now hard to get, and having a reliable source in the Lens Factory is a welcome respite from the shrinking options imposed by most optical services.
By Michael