Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
LensFactorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
What an easy and great experience ordering new lens in my existing frames without paying unreasonable prices. Thanks LensFactory! I will be recommending you to friends and family.
By Jefferson L.
Response from LensFactory· Aug 10, 2023
Thanks for the great review!
Customer support answered all of my questions before I sent lenses. Quick response and helpful.
By Andrew M.
Response from LensFactory· Aug 10, 2023
Thanks for the great review!
Absolutely the BEST ONLINE CUSTOMER SERVICE!! FAST and CORRECTLY MADE LENSES.
By john
Response from LensFactory· Aug 10, 2023
Thanks for the great review!
Great team and great work, thanks as always !
By Louis
Response from LensFactory· Aug 10, 2023
Thanks for the great review!
Quick Turn around as always. Lens were perfect
By Thomas
Response from LensFactory· Aug 10, 2023
Thanks for the great review!
I loved my designer sunglasses for years but the lens’ were scratched so, I tried LensFactory and got an outstanding result. LensFactory expertly replaced the old, scratched lens with new ones and now my favorite sunglasses are like new again! I’m so pleased.
By Heather A.
Response from LensFactory· Jul 24, 2023
Thanks for the great review!
My first time ordering and was worried how it's going to turn out. To my surprise, workmanship is very good, no adjustment needed and I put it on straight away without any problem. Very happy with my purchase and would definitely recommend friends to LensFactory.
By susan W.
Response from LensFactory· Jul 24, 2023
Thanks for the great review! We're happy that you're happy! Remember to give your Friends and Family your code to save them, and you money on your next order!
Couldn’t be more happy. Excellent job! I will definitely order again. RB
By Robert B.
Response from LensFactory· Jul 24, 2023
We're happy to have earned your business again!
