Great customer service when needed ;)
Great customer service when needed ;). Their prices are lower than the competition — i use lens factory for all my lens needs!
By Tracy R.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Great customer service when needed ;). Their prices are lower than the competition — i use lens factory for all my lens needs!
By Tracy R.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
You guys knocked it out the park! Glasses came back fast and so nice. Didn’t think you could pull off putting lenses in these smart glasses but I tell you what, they are flawless. Will recommend and definitely use again. See you soon!
By Chivas K.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Have been using LensFactory for years and never have I been disappointed with the quality of the finished product and the time it took .
By Jon
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Working with lens factory was very easy and so much more affordable than any other option I found. I highly recommend this option if you are just looking to update your lens prescription.
By Kalpana S.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
This is the fourth pair of frames I have had new lenses put in. Once again they came back perfect. My only complaint is I wish that I could reuse the online coupons or there were more coupon discounts available. After four pairs it starts getting expensive! I wish I had found LensFactory years ago! I have to add they have a quick turnaround if you don't need anything super fancy.
By Kathy M.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Glasses are Great! Super fast! Thank you!
By Henry S.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Stellar quality and service. I have had several replacement pairs of lenses made by Lens Factory and have always been very pleased.
By Diane B.
Response from LensFactory· Aug 23, 2023
Thanks for the great review!!
Great service and communication.
By Irene
Response from LensFactory· Aug 10, 2023
Thanks for the great review!