Prompt and efficient service and…
Prompt and efficient service and glasses were received as ordered in a short time frame.
By BM
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Prompt and efficient service and glasses were received as ordered in a short time frame.
By BM
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
I have been a Lens factory customer for over ten years. The price, guality, and delivery are excellent; but, what really stands out, is customer service. You can buy with absolute confidence.
By Warren
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
We got the glasses very fast, and they look great. It's great this manufacture works with glass, not only with plastic. Glass is preferrable.
By Irina
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
The web site is well laid out, informative and easy to use. The ordering process is straight forward and when you place your order you'll get an rapid response with informative follow up. I have ordered 3 pairs of glasses with no issues and they met my best expectations.
By Luke F.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
I love my new glasses. It took no time at all. The lenses are so good! The quality is great !
By LeeAnne C.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
My experience with lens factory is always excellent customer service the website the shipping are all professional.
By James S.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
Great Service.. Glasses received on a timely manner.
By Mike G.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!
LensFactory got my trifocals right. Now I can see my computer in med-range. They worked with me to give me the right choice in a lens. Good, competitive pricing.
By Dick M.
Response from LensFactory· Sep 11, 2023
Thanks for the great review!