Great customer service
Great customer service. Clear instructions. Great product. Excellent turnaround time.
By Eric
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Great customer service. Clear instructions. Great product. Excellent turnaround time.
By Eric
Great job and quick turnaround.
By Vicki P.
Excellent service and quality products
By Jan B.
The process with Lensfactory was a terrific experience. Honestly I was very nervous about sending my $600 glasses to a company that I didn’t know. I could not be happier with the results. Fast service very good quality lenses and for a fraction of the local price. My wife’s glasses will be next.
By DW
Easy,prompt and good quality
By marcia A.
My order was delivered to the wrong address. I contacted the business and it was resolved by the delivery happening 2 days later! Good job!! Also, please email me a copy of the receipt for insurance purposes. Have a blessed day Keith
By Keith P.
Easy, quick and excellent!
By Jo C.
Quick response and quality customer service. I had an issue with the lenses I received. I emailed lensfactory.com and they provided a shipping label to send the item back. They fixed the issue and shipped it back to me quickly.
By Sara