Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
LensFactorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Very easy process, received my glasses on time. The new lenses are great! I would recommend them to anyone looking for quality work at a fair price!
By donald J.
Response from LensFactory· Nov 21, 2023
Thanks for the great review, and recommendations!
Fast shipping and very informative the whole way 👌
By Sara G.
Response from LensFactory· Nov 21, 2023
Thanks for the great review! We try to keep our customers apprised of their orders when their glasses are with us!
--being up front was great ---
By Bob H.
Response from LensFactory· Nov 21, 2023
Thanks! We try to ensure our customers are informed of the whole process!
I sent my old ray ban glasses to Lens Factory along with my new prescription to have new lenses put it.. They contacted me when they received the frames. The glasses with the new lenses were shipped out quite quickly. I needed progressive lenses and they measured them perfectly! I see beautifully with them. I plan to send them another pair. I highly recommend them.
By Sheila P.
Response from LensFactory· Nov 21, 2023
Thanks for the great review! We can't wait to service your next pair of frames!
Fast and accurate and reasonable pricing
By Duane O.
Response from LensFactory· Nov 21, 2023
Thanks for the great review!
Quick, accurate processing. Highly recommend this company
By Brenda F.
Response from LensFactory· Nov 21, 2023
Thanks for the great review, and high commendations!
I just love glass glasses and these people do a nice job. Very good communication. They full filled my order quickly.
By Mark A.
Response from LensFactory· Nov 21, 2023
Thanks for the great review!
No muss no fuss. Since I had used LensFactory before they still had the specs on my frames. I went online and got my pupillary distance off of a website and sent in my new prescription. 10 days later voila! New glasses!
By JC
Response from LensFactory· Nov 21, 2023
Thanks for the great review! We're so happy we were able to service your frames!
