Highly recommend
My experience was straightforward from start to finish. I sent them my frames and they handled the rest. Turn around time was quicker than they said. Love the Progressive Transition XtraActive Polarized lenses.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
My experience was straightforward from start to finish. I sent them my frames and they handled the rest. Turn around time was quicker than they said. Love the Progressive Transition XtraActive Polarized lenses.
By customer
Easy to work with
By Martyn S.
Mari watched over my account, and was great. The guys that put the lenses in the frame were also great. I have no problem forwarding people that need the same service to you.
By Bryan
Service was fast, quality is amazing. Made another order already.
By Grumpy B.
This is my third or fourth pair of lenses. I’ve purchased from lens factory I love them.
By Tom C.
Very happy with my replacement lenses! Great price too! Thank you!
By Esther M van B.
Being able to communicate via email with a real person is much better than having to deal with AI.
By Robert R.
Perfect experience
By doug W.