I miss ordered lens and rep replaced at…
I miss ordered lens and rep replaced at no charge
By Allen Butz B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
I miss ordered lens and rep replaced at no charge
By Allen Butz B.
Turned out like I wanted it to and it wasn't expensive at all.
By Adam B.
Amazing company with amazing customer service and highly quality lenses. Fair pricing, quick turn around time and friendly service.
By Levi
An exceptional experience with LensFactory. I am so pleased with my new lens for working at my computer. Progressive lenses are so tough for me to get aligned, but these came back just perfect! Since I have other frames, I'll be using LendFactory again. Thank you so much for making this experience so wonderful!
By Robin L.
Everything was easy and fast
By Dennis
Well I have been going to a certain place for about 10 -12 years now. Owl won't name any names but you know "hoo-hoo" they are. I spend more for the name brand frames and they have lasted me longer then the other off brands that they try and give away with your lenses. Anyway came across this company and they are fantastic, from the initial phone call gathering information to placing the order. Very convenient and will most definitely make them my only choice for lenses.
By Matthew C.
My wife loves her old sunglasses frames and wanted to keep them. We were pleased to find your website and learn that you can replace the lenses in them. They turned out perfect. I had some difficulty placing the order because I guess I didn’t find the right method. I assumed there would be a form I could fill out with my credit card and prescription details, and enclose them in the box with the old glasses.
By Frank M.
So happy I came across this company. I needed new lens put in my glasses. Easy to navigate website , a lot of good options , good prices. I will use again!
By BM