Expert Service
Processed quickly with good results. I am very pleased with the whole process of my lens replacement.
By Carol B.
Response from LensFactory· Aug 13, 2025
Thanks for the great review, we appreciate your business!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Processed quickly with good results. I am very pleased with the whole process of my lens replacement.
By Carol B.
Response from LensFactory· Aug 13, 2025
Thanks for the great review, we appreciate your business!
Great experience. I sent 5 frames for new lens’ and can’t be happier. They even had the courtesy to reject a frame that was not suitable for putting lens’ in. Just very honest and transparent. Each lens… premium progressive 1.74. Would have cost close to 1000 dollars. So I saved about 750 per set of lens. Can’t say enough
By Junior
Response from LensFactory· Aug 13, 2025
Thanks for the great review! We're so happy you were able to save some hard earned cash with us!
Customer service
By Gucci
Response from LensFactory· Aug 13, 2025
Thanks for the great review.
The website was easy to navigate and order your lens. The customer service team will take your order and follow up with you, when it is done. Thank you Dennis Cruzen
By Dennis C.
Response from LensFactory· Aug 13, 2025
Thanks for the great review!
Excellent communication. Messages were personal. Delivery was timely. Packaging was great. Very satisfied with lenses. I would definitely use again!
By Donna S.
Response from LensFactory· Aug 13, 2025
Thanks for the great review!
This was a fantastic experience. I was able to get my sunglasses and the lenses were perfect. Great experience, quick turnaround totally satisfied.
By CS
Response from LensFactory· Aug 13, 2025
Thanks for the great review!
Awesome frames, lenses and customer service!!
By C R.
Response from LensFactory· Aug 13, 2025
Thanks for the great review!
Top service. and real glass lenses (Less distortion = 2 thumbs up.) are available are two reasons why I am a repeat customer. I love that I can get glass lenses fitted to my frames. It would be great if LensFactory carried an assortment of frames as well.
By Paul S.
Response from LensFactory· Aug 13, 2025
Thanks for the great review!