Great service and product!
I've already placed another order after receiving the first. Price, service and quality are all just great.
By Kurt
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
I've already placed another order after receiving the first. Price, service and quality are all just great.
By Kurt
As soon as I read about LensFactory on Insider Louisville, I went to the website and ordered replacement lenses for my favorite frames. They arrived 5 days later and are perfect. I've already told several friends who wear glasses, and they are excited to try the service as well. Thanks for the prompt service and excellent product. Cheryl Boyd
By Cheryl B.
The glasses and experience great I am going to update some others as well Thanks
By Ben S.
Easy...and great quality and value. Requested a free shipping kit. Put my old glasses in there with a slip for my prescription. Received frames with new lenses in the mail about two weeks later. Saved a ton over what my regular place would have cost me, and keep the frames which I already liked and got used to.
By Michael B.
Get more FRAMES have FUN with your glasses I LOVE to wear my glasses, I am NOT $$, and my lens would cost a FORTUNE IF I was foolish enough to send my frames anywhere but HERE ! FACT; last order I had 3 pairs filled- progressive & photo-chromatic, still less than quoted at 3 chain-shops for 1 pair!^_^ WIN WIN WIN The QUALITY is Flawless, and I can't say just how really NICE everyone is here. I couldn't be happier and I know you will be too. You'll see ....^_^
By VIVA C.
Very attentive and helpful customer service, easy to use website and good quality product all coupled with shipping charges included and regular email contact. Takes a bit of time when adding coatings or dealing with more complex prescriptions but well worth the short wait and very attractive pricing for first rate professional service and dispensing.
By Irwin A.
After going to LensCrafters and finding out for $400 for a pair of the lenses to be put into my titanium glasses I researched this company and I'm extremely happy
By Vince Vallone St. Cloud F.
Keith made the extra effort to explain the different lenses and make the appropriate recommendations.
By Ganesh