The time and quality was spot on
The time and quality was spot on
By Kathleen L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
The time and quality was spot on
By Kathleen L.
Great product. Excellent customer service staff provided unsolicited feedback throughout the process.
By Tom C.
The shipping system was excellent and quick. Lens seem to be of good quality and correct RX. Will send next RX sunglasses after evaluation of eyes. Glad I found you .Sandy. Also love the commentary in emails….lol
By Sandy
Personalized customer service that included talking to someone w/apulse
By KRISTINE E.
Got my glasses back in a timely manner, great quality, easy to use
By Barbara
The entire process of ordering lenses, sending in frames and getting them back could not have been any easier. Very pleased with the service and the price.
By Mark S.
I've been a LensFactory customer for several years. They are consistently clear with the status of my order, prompt in their response time, and priced fairly. Highly recommend.
By Northern_Virginia
Perfect experience. Thank you
By Branbran