Easy and accurate and I got to keep my…
Easy and accurate and I got to keep my old frames !!
By Ricky Z.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 162 reviews with 4 stars · Clear filters
Easy and accurate and I got to keep my old frames !!
By Ricky Z.
I had a great experience communication was clear and friendly, shipping was quick and the packing was neat and protective. The lenses were excellent qulity. I am very happy with my purchase.
By Quinciano M.
Customer service was very good and helped correct an issue I had. I received quick responses to my questions and updates when needed. It took awhile to get my glasses, but the business bent over backwards to make me a satisfied customer. I'll send them another pair of glasses for lens replacement in the future.
By Andrew G.
Response from LensFactory· Aug 13, 2025
thanks for the great review!
Great customer service & care. Would have been a 5 but for breaking 1st frame. However, re-ordered and delivered perfectly from there
By Gary
I enjoyed the percs which included an eyeglass case and box at no extra charge. Also since I have used them before, I received a discount on my next pair I will have sent.
By Richard I.
Quick turnaround and good quality lenses. The glasses arrived with some fingerprint smudges on the lenses, but the glass photochromic lenses are finished perfectly and work great.
By Stephen
Good product, great price. Ordered second one
By Sonny C.
I have created different orders the last on being the fastest and most efficient which turned around a little more than a week. My only criticism is in the ordering process would be smoother if there was real time support on orders. When selecting tinted lenses vs. photo chromatic tripped me up where I had to remake an order and wound up with plain clear glasses. Anyway I use them in my home watching TV or viewing my computer/ iPad. Just be careful and ask questions when you order for best results.
By Stephen U.