I was shocked opening the box…
I was shocked opening the box containing new lenses. Looked like a different pair of glasses. Looked brand new! Polished with new arm covers. Thank you!
By Daniel M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
I was shocked opening the box containing new lenses. Looked like a different pair of glasses. Looked brand new! Polished with new arm covers. Thank you!
By Daniel M.
Excellent customer service and quality is awesome! Definitely using them again.
By LRL
I appreciate the integrity and professionalism with which I was treated by the person that helped me resolve the problem I had with my eyeglasses. I highly recommend Lensfactory. Thank you .
By incognito
You did a great job. The only issue was the number on the lenses are odd.. but can’t really see them when wearing them. Liked everything about the process and quick turn around!
By Jamie P.
Very professional company always knows what’s right
By Maisie M.
My glasses were delivered quickly and they are just what I need. I haven’t seen this well in many years. Thank you for such great service.
By Bnobycomcast.net
I sent in a $200 pair of Swarski frames to be made into sunglasses. In no time at all they were safely returned beautifully made and gorgeous!! I highly recommend this company!!
By Sheri W.
Quick turn-around service. I had a question that was quickly answered by the online, support team.
By G F.