Did what they said they would do.
All good. Everything went as advertised. I have sent a second pair of frames in for new lenses......................
By dinan3
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
All good. Everything went as advertised. I have sent a second pair of frames in for new lenses......................
By dinan3
The customer service is impeccable, bending over backwards to meet a time crunch I had. Definitely worth every penny
By Anonymous B.
We ordered two sets of glasses. We are very happy with the quality and service. I will definitely use lensfactory for all our future needs when our vision change.
By Samira A.
Great service I will be using them again
By Chris G.
This is the second time I have utilized the services and on both the occasion the job was done with great accuracy with no compromise to quality. Example: The anti-reflective coat did not wear-out nor did I have any scratches. These lens were used for nearly 18 months and need to mention that the lenses were reasonable priced.
By Customer
I was very pleased with LensFactory's warranty service on a set of lenses whose AR coating had worn. The support person was easy to work with and the replacement lenses were delivered promptly.
By MJ
LensFactory's communication and shipping were excellent. The quality of their workmanship to cut the lenses for the submitted prescription was excellent and I would order from this company again.
By Customer
My glasses are as good as any I've ever had, and at about 1/4 the price of the local store. Very happy!
By David