Fast and accurate
Excellent service and high quality lenses with fast turn around. Mailer made it easy to do business with them.
By Thomas
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Excellent service and high quality lenses with fast turn around. Mailer made it easy to do business with them.
By Thomas
From the lens to customer service and shipping. The whole experience was outstanding. There is no uncertainty who I will use to repair or replace my lens.Lens Factory.
By Gary G.
Ordered my lens update with the pre-paid mailer box. Box came in two days, shipped off box, got confirmation emails and some questions, response time was quick, glasses came back working nicely.
By William
Not only did they make my lens prescriptions perfect, speedily and at a very fair price, when I developed a little problem with them some months later, Maddie Cockriel and the customer service staff had me send them back at their expense, a one week turn around and the problem corrected! These folks are awesome and I am their customer forever!
By john R.
Lensfactory did a great job with this order. I am very happy with the glasses and I would recommend them to others.
By John
Quick response and turn around time! Lenses are just as good as the originals that came with the glasses. And at 1/4th the price for replacement lenses!
By Kenneth
Fast turn around and in-expensive compared to other retailers. Also, they have great customer service. They responded to some questions I had within a day. I definitely will be using them for all future lens replacements in the future.
By Clark
Really impressed with the speed of service and the job done.
By Greg