Glasses are great and excellent value
Glasses are great and excellent value. We were kept informed of progress and shipping and service was efficient and speedy. Thank you
By Brenda
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Glasses are great and excellent value. We were kept informed of progress and shipping and service was efficient and speedy. Thank you
By Brenda
Glass lenses at a great price. If you have a weak Rx glass is the way to go and these are the only folks I could find that still did glass. I won't be using any other company.
By Erik
Great helpful customer service, I didn't know what the heck I was doing, but they personally walked me through every step, Shamone was awesome, if I wasn't already married...... Glasses came out much better than I was hoping Will never get glasses done any other way from now on Thx Graham
By Graham D.
The process of ordering was so easy. My new lenses are perfect and half as much as I paid at the mall store, even with the photochromic upgrade! I won't hesitate to use them again.
By Mary
I ordered a Progressive lens, which I assumed would not be correct the first time, but it was. The service was fast and excellent, and the communication from start to finish was excellent, which I needed. I found the website and ordering information clear and necessary. Thank you!
By Laurie
I was very pleased with LensFactory. My glasses were done quickly, efficiently and at a much more reasonable price than locally. I wouldn't hesitate to use them again or to recommend them.
By Marie
Great GLASS lenses. Hard to find. Always optically better. Everything went smoothly, including special instructions. Will order again.
By Randal
Very good, highly recommended
By Customertim