Great service & product!
Great service & product! Timely, accurate & great pricing
By Howard
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Great service & product! Timely, accurate & great pricing
By Howard
I save so much money buying my own frames via the Internet and then ordering lenses through LensFactory. Because of this, I can afford not only custom sunglasses, but also backup glasses in case I lose a pair (as recently happened while kayaking). Thank you so much!
By JenniferS
Service was really fast............lenses were ground exactly to prescription, I will be using them again!
By Ron
Very good quality of work. I got progressive lens and they came back exactly like I wanted. The prices cannot be beat. Their customer service department answers your questions on a timely basis, and are extremely helpful.
By Stellina
fast, Fast, FAST, accurate, and affordable ...
By Michael
I ordered a new set of polycarbonate progressive lenses for an older pair of frames. I received my box from them to ship my old glasses, sent them on their way and settled in for an expected 2 weeks wait. But not so, I sent them off the beginning of the week and they shipped my new lenses in my newly cleaned frames along with a new set of nose pads and the whole process took about a week from start to finish. The lenses have been great. I would have no qualms about recommending them.
By GEORGE
I was happy with the turnaround time, the lenses are clear and the price was quite reasonable.
By Bryan
I have a very complicate prescription that needed the 1.74 HI lenses. Lens Factory made it happen. Make sure you provide them measurements from a certified optometrist.
By Mark