Easy to order
Easy to order, good value, quick service and delivery, and quality lenses.
By Tor
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Easy to order, good value, quick service and delivery, and quality lenses.
By Tor
Well made lens. Professional
By Richard
Fast and accurate. Excellent customer service.
By C.M.
I was very pleased with the customer service and the end product from lensFactory. I had never ordered lenses online before and I was very skeptical. I wear progressives and can be very sensitive to them if they are not perfect. When I got my glasses back, I could not see through them at all - there was something very wrong. I contacted them and they had me send them back. I assumed I had made a mistake trying to get glasses this way. Much to my delight, a couple days later received them back and they were amazing. In fact, I would say they are one of the best progressive lenses I have ever had. I would recommend LensFactory to others and I will definitely use them again!
By Debbie
Service was fantastic and lived up to all that I read before placing order. 10 day turn around as they said it would be.
By David
I finally have a pair of glasses I can see through! After years of dealing directly with optometrists or web-based firms, LensFactory produced a pair of progressive lenses I can actually see distances and read up close. Thank you!
By Steven
Very satisfied with the quality of the glasses and was simple to order.
By cherry
First rate service and quality lenses!
By sonia