Kristen Plogger was fabulous as she …
Kristen Plogger was fabulous as she expedited my order so that I had my glasses for vacation!
By Michael
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Kristen Plogger was fabulous as she expedited my order so that I had my glasses for vacation!
By Michael
Working with this company was a great experience, top to bottom. The lenses I received are high quality, and the customer service was polite and responsive. I plan to use them again in the future.
By Heather
Very professional
By Michael
Response from LensFactory· Jul 28, 2017
Thanks for such a great review.
Excellent customer service. Great turn around time. Would definitely recommend
By Michael
done well on time
By Peter
I had been looking for glass lenses for my glasses, and Lens Factory had them. Great price and quick turn around. If you want a clear view without haze. Glass is the way to go. I'll only get my lens from here.
By Steven
Excellent experience! All worked out well!
By Mom
I received my glasses, with progressive lenses, within 9 days! The cost was 1/3 of what LenCrafters quoted. This was my first experience with LensFactory and I will highly recommend your company to family and friends. Thank you for your professionalism and expertise! Jackie - New Jersey
By Jacquelin