Lenses were great and as expected
Lenses were great and as expected. Will use your service again!!!
By John
Response from LensFactory· Nov 30, 2017
That is great , can't wait to be of great service to you again. LensFactory Customer Support
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Lenses were great and as expected. Will use your service again!!!
By John
Response from LensFactory· Nov 30, 2017
That is great , can't wait to be of great service to you again. LensFactory Customer Support
I ordered my second pair of lenses and they turned out as good as the first pair. The work was completed in about a day and shipped right out. I'm very pleased.
By Dale
Excellent customer service. Will definitely send my next frames to LensFactory.
By Elizabeth
Response from LensFactory· Nov 8, 2017
Thank you for taking the time to leave an Awesome review for our Customer Support Team at LensFactory : )
The lenses were for two pairs of older glasses with a current prescription. My wife is very pleased. Thanks LensCrafters!
By Robert
Response from LensFactory· Nov 7, 2017
Thank you ; ) LensFactory Customer Support
I really appreciate the communication about my orders from LensFactory staff. I have placed 2 orders; the process has been impeccable and the product is great! Would use again. thanks!
By SDonna H.
Response from LensFactory· Nov 1, 2017
Communication is the key, Thank you for the Awesome Review : ) ...customer support
Ordered three pairs. One was not right and the refunded the full cost. Have used them many times on all kinds of lenses. Never a problem.
By Lawrence
Response from LensFactory· Nov 1, 2017
Thank You for the Great Review ...customer support
I just received my second pair of glasses that I sent to have progressive lenses put in. This pair is perfect just like the last pair I had done a few months ago.
By Patsy
Response from LensFactory· Oct 23, 2017
Awesome to hear that your Glasses turned out Great once again. Thank you for the Fantastic Review, Lensfactory Customer Support
I purchased the thin glass lenses and am impressed with the clarity and how clean the lenses stay. Turn around time was also quick.
By Matthew
Response from LensFactory· Oct 19, 2017
Our customer really love our Thin Glass Lenses, Thank you for trying them and Thanks for the Great Review. Customer Support, LensFactory