Great service
Great service, great product, very happy.
By Kathryn
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Great service, great product, very happy.
By Kathryn
excellent service at a good price; everything went exactly as advertised.
By Happy in P.
I was very satisfied with Lensfactory. Although they were not able to put lenses in the frames I purchased I would not hesitate to try Lensfactory in the future.
By Bobbie
This process was very fast, super affordable, and quality work! I was hesitant to use an online service to re lens a frame that I had. Lensfactory has mostly positive reviews online, so I took a chance. There was just a bit of difficulty with contacting them by phone, but they responded quickly by email. I am very happy that I took the chance and will do so again.
By dmcrose
Always have a very good experience with LensFactory. I recommend.
By Bruce
Impressive customer care paired with high quality material and production makes LensFactory the perfect company to add prescription to my favorite frames. Their website is super easy to navigate and I am exceedingly happy with my glasses. Thank you.
By Ray
Service was quick and much less expensive than an eyeglasses store.
By William
Wonderful experience from beginning to end. I called/emailed customer service multiple times. The representative was patient and courteous in explaining how to correctly take the needed measurements. My glasses are PERFECT and I would not hesitate to recommend Lens Factory to others. Plan to order a second pair soon.
By Marisa A.