They were fast
They were fast, affordable and high quality.
By Steve
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
They were fast, affordable and high quality.
By Steve
Shamone was very professional and helpful. Great working with the staff at LensFactory and happy with my glasses (2 pairs)! B.Janckila.
By Barbara
I've never been disappointed!
By J. REX C.
Response from LensFactory· Jul 31, 2018
Thanks so kindly for your business Mr Crouch, see you next time : )
This is my second thin and dark order, and like the first order my lenses are perfect. I just say that either, I check them with a 12 power loop for occlusions or anything else. Glass is great!
By RS
Response from LensFactory· Aug 1, 2018
I am thrilled that you are loving your Glass Lenses ,,,Thanks RS
I purchased the high index lenses for a pair of Ray Ban sunglasses. I have 8 pairs of glasses with the same prescription, and I can see better out of these glasses with the high index lenses than any of my other glasses. I priced these glasses at some local optical stores, and I saved nearly $200 over what they had to offer plus I got the high index lenses to boot. This is the second pair of glasses I've had the Lens Factory do and both experiences have been very good.
By Cort
Response from LensFactory· Jul 31, 2018
We are Happy to know You Appreciate our Service and Great Prices
Excellent result. Able to reuse my trusted older frame with the new lenses just as I had hoped. Thank-you!
By STEVEN
Response from LensFactory· Jul 31, 2018
You are very Welcome, Glad to hear you are pleased with your Lenses
I screwed up the order & they fixed it, thank you. Great service
By Thomas
Response from LensFactory· Jul 31, 2018
You are Welcome.. Anytime I can help, Glad to be of Service
Unbelievable how great my lenses turned out. I have never had a successful pair of plastic progressive lenses, so I went to LensFactory to try glass. For a result this good waiting three weeks is just a drop in the bucket. Don't forget the time it takes to mail your frames in, and it will take 2+ weeks for them to be ground (perfectly I might add). Then of course there is the return mailing time (USPS Priority so other than weekends its overnight). Loved the service as well.
By Steven