Decent work
Decent work, but bevel on the outside is thicker than I would like. Price was reasonable.
By RedCoyote14
Response from LensFactory· Nov 30, 2017
Thanks for taking the time to leave us a review. LensFactory Customer Support
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 162 reviews with 4 stars · Clear filters
Decent work, but bevel on the outside is thicker than I would like. Price was reasonable.
By RedCoyote14
Response from LensFactory· Nov 30, 2017
Thanks for taking the time to leave us a review. LensFactory Customer Support
The First time I ordered from lens factory everything was as good as one could ever hope, This time product was excellent, again, the timing was good; however, the screw on the right lens was not tightened properly before being shipped back to me and toward the end of the day lens fell out, fortunately it didn't hit the ground or get damaged but now I have unmatched screws on otherwise brand new glasses. not quite perfect this time ,but still overall very happy with lens factory
By Robert
Response from LensFactory· Nov 30, 2017
We can take care of that problem if you like. Thanks for taking the time to leave us review. Reach out to us anytime you feel necessary. Thank you, LensFactory Customer Support
First time for this service, so I can't compare. The lens replacement is good quality. The communication from company was good. Would have paid more for transitions, but I don't think it was an option.
By perry
Response from LensFactory· Nov 3, 2017
Thank you for taking the time to leave LensFactory a Good Review. Please always feel free to reach out to ask customer support any questions on what lens option you have ....Thanks Customer Support
Overall service and quality was good. I would have two suggestions: 1) My order from beginning to end was nearly 1 month. This could be shortened 2) there is not any tracking of my glasses during the process - updated tracking information on a regular basis would be great.
By chris
Response from LensFactory· Oct 2, 2017
Thank you for the review and suggestions...looking into your order it was in our lab 11 days which is pretty normal we realize it feels like a month.. we do try to keep you updated on what is going on with your glasses, we will work to improve on this in the future. If at anytime you would like to know what is going on with your glasses you are always welcome to email customer service or call they will always give you an update to let you know how much longer it will be before your glasses are complete.
Excellent in every way but the turnaround time( 4 weeks). In fairness, I bought glass progressive lenes and apparantly, they take longer to make.
By John
Response from LensFactory· Oct 2, 2017
Thank you for your awesome review John!! We apologize for the time it took to make your glass lenses.. They do take a little longer than any other material. We are pleased to know you are happy with your lenses. Customer service @ Lensfactory
Service was as advertised, only problem was no response to an email inquiry on corridor width of their progressive hi index lens. Product does it's job
By Kent
This was an easy purchase. Even though I messed up with the initial contact a call to customer service ironed it all out. Glasses came promptly. They even cleaned my frames and replaced the nose pads! Thanks lens factory!
By gene
Fast turn around.. excellent customer service
By TILDA