These people are great
These people are great! Send your old glasses in and about a week you get new glasses back, minus the KICK IN THE TEETH!
By Christopher
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
These people are great! Send your old glasses in and about a week you get new glasses back, minus the KICK IN THE TEETH!
By Christopher
High-quality product, excellent service at a very fair price. I have placed six orders and all have been excellent quality with the lenses delivered as promised on time.
By Great E.
Extremely happy with the lenses Lens Factory supplied for my new frames.
By joseph
You can tell a lot about a company when things go wrong. My frames broke when they tried to put in new lenses. They apologized and offered to replace the frames at no cost. They also refunded the cost of the lenses. An offer beyond what I might have expected.
By Glen
I have had mulitple lenses created for my progressive prescription. They have been very reliable and accurate with my orders! Great to company!
By Earl
Kept me informed at every step of the process. Quick turnaround. Quality lenses for my favorite old B&L frames.
By Ronald
Perfect as usual
By Dennis
Service was quick and the new lenses work great!
By david