Do what they say
Do what they say, say what they do. Glasses have worked great. On my 4th pair from them including shades and sports goggles.
By Daniel
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Do what they say, say what they do. Glasses have worked great. On my 4th pair from them including shades and sports goggles.
By Daniel
Lensfactory is great. I’ve used them twice recently and have been very pleased with theIr level of service and the finished product. I highly recommend them.
By Wayne
Great glasses sent in a timely fashion. Thank you!
By Albert
Len Factory made personal recommendations that produced a very successful result. Very grateful!
By Edwin
What a Wonderful Experience!!!!! Fast shipping,great communications and a price that can not be beat. I definitely recommend and I will return the next time I need new lens.
By Ted
When I received my new lenses the prescription was wrong. When I contacted them, they responded quickly, covered the costs of shipping and corrected the prescription very fast. Communication was great! Fast service!
By Laura
Quality service, best pricing, quick turnover, what else can one ask for? Long time and repeat customer
By Clyde Z.
The LensFactory stands behind their workmanship at a reasonable price and if your not satisfied they will go the extra mile to make right. I have never been disappointed with their service.
By Mister J.