Happy skeptic!
This was my first experience getting eyeglass lenses online. I was skeptical, but it turned out great. So glad someone still offers GLASS lenses!
By Pat R.
Response from LensFactory· Dec 14, 2020
Thanks for the awesome review Pat!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
This was my first experience getting eyeglass lenses online. I was skeptical, but it turned out great. So glad someone still offers GLASS lenses!
By Pat R.
Response from LensFactory· Dec 14, 2020
Thanks for the awesome review Pat!
I call them. They listen to my needs. Instruct me as to what they need and how to get it to them. I do as they ask and without question they provide a reliable product at a reasonable price in a timely manner. I know what to expect and don't have to waste time and money searching around for an alternative eye glass provider. If this sounds like a paid promotion... sorry it isn't, just one from a satisfied customer. Been using them for over 10 years without complaint. "Live long and Prosper..."
By Henry
Response from LensFactory· Dec 14, 2020
Thanks Henry! Your loyalty is what we've been able to build our business on and great reputation! Thank you so much!
Brilliant. These are the best eyeglasses I've ever owned.
By Todd
Response from LensFactory· Dec 14, 2020
Thanks Todd! We are so happy we were able to meet your expectations!
This is a great great place to order my glass lenses. I want glass, and only glass and more and more places in canada quebec are saying no. so i went online. The customer service is awsome. They called to make sure that i wanted my prescription in glass because i have severe myopia. they were worried it would be heavy. The whole way they made sure i was aware when it left their offices. The product is just so clear, not one scratch. its perfect. I chose the corning thing and dark. The lenses are truly transparent and clear. I dont think i have seen with such clarity before.
By Marie
Response from LensFactory· Dec 14, 2020
Thanks Marie! We are so happy we were able to provide a great product for you!
After pricing lenses locally for $600+, I was so happy to find Lensfactory. The quality is great and I really appreciated the prepaid box. I will definitely buy from them again.
By Joline Rose J.
Response from LensFactory· Nov 9, 2020
Thanks for the great review! We love that we're able to offer our customers a much more affordable alternative than they're used to!
Great, quality lenses at a solid price. One of the only places you can get real glass lenses anymore.
By Drew
Response from LensFactory· Nov 9, 2020
Thanks Drew! We appreciate your great review!
This is the third time I have used Lens Factory For Rx sunglass lens and they always do excellent work. I request a prepaid mailer box to send my frames and Rx and my glasses return on time as promised.
By ret
Response from LensFactory· Nov 5, 2020
Thanks! We're so glad you're a long term customer for us! Cheers!
Lens factory updated the prescription on my gradual bifocal Maui Jim sunglasses. They did a great job. The turn around time was quick and the cost was alot less than at optical business in town. I have done this before and will continue to do it.
By dewey
Response from LensFactory· Nov 5, 2020
Great to hear! We love to hear when our customers have a great experience and will continue to use our services in the future! Cheers!