Great service and very good quality at…
Great service and very good quality at a fantastic price, that is what I call value. It will take 3 weeks or so of waiting but well worth it, customer for life, thanks for your service.
By Nero R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Great service and very good quality at a fantastic price, that is what I call value. It will take 3 weeks or so of waiting but well worth it, customer for life, thanks for your service.
By Nero R.
Excellent customer service and great lenses !!
By Penny M.
I thought the idea - take my older frames and see if they could be renewed - was risky--maybe foolish-but they look great!! I can see clearly- Your company delivers quality and value --nice combination of workmanship and some high tech magic. Thanks- my glasses are happy-I am happy.
By James N.
The time from when I sent from frames and received them back, with new lenses was very reasonable especially for glass lenses. The lenses fit well within the frames, the frames came back without any damage, and the lenses are exactly what I wanted. Plastic lenses scratch easily, for activities I perform. Glass lenses do not. I will purchase a set every year or so. I can't find opticians that want to sell glass locally. Now I know exactly where to get them.
By Peter S.
Response from LensFactory· Aug 3, 2022
Thanks for the great review!
I have an old set of frames that were discontinued years ago. I love these frames so much and have been unable to find new ones in my price range that I like. Lensfactory was able to replace the scratched up lenses with brand new ones. It's amazing to wear them again.
By BonnieW
Response from LensFactory· Aug 3, 2022
Thanks for the great review!
Great service. Lenses were perfect! Very happy with my glasses.
By Shirley Van D.
Response from LensFactory· Aug 3, 2022
Thanks for the great review!
Received my sunglasses today - they are just great! Fit is real nice, prescription is just like my glasses. So happy with the work, I will order a replacement pair for my wife soon! Thanks for the great job and service! Dave Asmus
By Dave A.
Response from LensFactory· Aug 3, 2022
Thanks for the great review!
Made the order. Sent in the prescription. Asked for the shipping box sent. Sent the frames off. A week later got the glasses back. I know the frames were new, but something happened to the frames that made them look brand new. I was shocked. Tried the glasses on, did some adjustments and the lenses were perfect. It took about the same amount of time to get the glasses as if I had gone to my typical glass shop. Am I a happy customer??? You better believe it. If there 10 stars I would have given 11!!!
By Bill M.
Response from LensFactory· Aug 3, 2022
Thanks for the great review!