Delivery was faster than I expected.
Delivery was faster than I expected.
By Gregorio G.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Gregorio!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Delivery was faster than I expected.
By Gregorio G.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Gregorio!
You see- great lenses at great prices with quick service. A vision of service with excellent value.
By steven B.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Steven!
Second pair of glasses that I have used LensFactory for. Quality of the work is great, the process very easy. The customer service is very helpful and I am well pleased.
By Dee D.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Dee Dee!
This was my second order. Convenient way to manage Lens replacement in two weeks
By Ali S.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Ali!
The glasses were perfect and met all expectations. Very satisfied with the purchase.
By Paul N.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Paul!
Excellent Service, I wear my Sunglasses all the time.
By JUAN F.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Juan!
Great customer service! I had some problems with my new glasses and emailed the customer service line and got fixed with excellent follow up instructions and the representative Andrew was the best!
By J L.
Response from LensFactory· Jul 20, 2021
Thanks for the great review, JL!
Order some polarized prescription lenses for Costa Del Mar Deigo frames. Sent the frames in and had them back in less than 7 days. Excellent service, excellent lenses, I'll be back for more.
By Brian
Response from LensFactory· Jul 20, 2021
Thanks for the great review, Brian!