Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
962 reviews
LensCraftersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
962 approved reviews, newest moderated first
Everything was so professional...quality the highest...all around - very happy
By jorae
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The doctor was fine BUT was a HUGE waste of my valuable time! When I scheduled my appointment well in advance with EVERYTHING you asked me to provide online, prescription, last eye exam, etc. ONLY to be told by your people that you DON'T do high index lenses. I spent over 35 minutes awaiting for your rep to get back to me because she claimed there a problem with her tablet, then going back and forth with her associates about then to finally give me the bad news! The least Lens Crafters could have done out of respect to me would have been to AT THE LEAST LOOK AT MY INFORMATION I ENTERED ONLINE WITH A PREVIOUS PRESCRIPTION AND TELL ME UPFRONT THAT THEY DON'T PROVIDE THE SERVICE. BUT THEY DID NOT HESITATE TO TAKE MY MONEY. IT SHOULD BE REFUNDED for the wasting of my time and resources prepping for the appointment. Now, I have to waste time looking elsewhere to get my glasses made! Why waste a customer’s time and effort requiring them to alert them on the online application about their conditions, prescript and etc.if they are NOT CHECKING IT AT ALL! If you have High Index Issues I DON’T RECOMMEND LENS CRAFTERS
By Stan Dazz Belle S.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://www.luxotticacustomercare.com/lenscrafters/customer-care-form
Ordered prescription eyeglasses online. It was easy to use and convenient. I am very happy with the results!
By P. A.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
They were able to process my stronger than normal prescription. I was able to use my insurance and the shipping time was super fast.
By Antonio A.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was easy to make a purchase online. I especially appreciated the automatic application of my Insurance benefits for the purchase.
By Gideon
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
I placed my order online with the help of a representative on the phone. She was very helpful. I received my glasses and they are perfect!!
By Alissa M.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Easy to try on glasses from home. They fit well and were as expected from the virtual try on. The shipping was also quick.
By NiCole J.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The staff was very informative, cooperative and helpful with my purchase. The quality of the product was immaculate.
By Mr. McCray from 6.
Response from LensCrafters· Jan 16, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
