Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
962 reviews
LensCraftersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because LensCrafters. Because Sight. A unique eye care experience tailored to your needs. Because quality.We offer a complete range of premium lens solutions, including leading brands’ latest sun and clear lens technologies. Because eye health.Our independent optometrists care about your vision and want you to see your best daily. They use the latest eye exam technology to offer you a personalized prescription and recommend the right lens or contact lenses.Because style is unique.No matter what style or brand you’re looking for, we have year-long must-have frames from top designer brands. Just the answer you’re looking for.
LensCrafters (lenscrafters.com) has 962 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
962 approved reviews, newest moderated first
Great service, quality,and price!
By Tyler J.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
It was very easy to use my benefits online! My glasses arrived and I am super happy with the quality.
By Sarah H.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
- easy to find/filter frames - easy to customize glasses and lens - easy to enter prescription - wide variety of payment options especially FSA/HSA
By Firoze
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
There's one thing that made my experience great, the woman who solved my problem. I can't credit this to "what the company did", but on one thing, the person who helped me, Precious. Having had a ton of issues with the online ordering (which needs work), Precious was able to fix the issue for me.
By Theresa R.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
"I ordered prescription Ray-Ban Meta glasses on November 30th, a purchase exceeding $650. Prior to ordering, I explicitly inquired about shipping to Toronto, my upcoming relocation destination. I was assured delivery within 2-3 weeks, aligning perfectly with my holiday plans. However, the delivery process was a complete debacle. After weeks of conflicting information and missed deadlines, I finally secured a pickup date. When I requested shipping instead, I encountered further delays and incompetence. Despite numerous calls and promises, the glasses were not shipped on the agreed-upon date. The store manager's attempts to rectify the situation were ineffective and frustrating, culminating in a humiliating experience with prolonged holds and dismissive behavior. Ultimately, I was forced to accept a refund, deeply dissatisfied with the entire experience. Lenscrafters' customer service at the Bayshore Mall location is woefully inadequate. Their inability to fulfill promises, coupled with a lack of professionalism and accountability, is unacceptable. I strongly advise against purchasing from this store and urge Lenscrafters to address these serious issues."
By kunal J.
Response from LensCrafters· Dec 23, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/lenscrafters/careform,
Very easy to use.
By Tierre
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Lenses dont fit in frames
By Roger M.
Response from LensCrafters· Dec 19, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected]. For in-store experiences, please send us your information by clicking this link: https://luxotticacustomercare.com/lenscrafters/careform,
Great service,
By cuDavid T.
Response from LensCrafters· Dec 24, 2024
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
