LensCraftersReviews of lenscrafters.com

Victoria greeted us second as we came in the foley store. My husband had broken his glasses and this bright ray of sunshine went above and beyond to accommodate.

Sent the wrong glasses not once but twice, messed up the return process multiple times, screwed up the refund for months and ultimately I lost out nearly 100 bucks. Completely incompetent.

The Township Lenscrafters needs new leadership. I came here on a Tuesday and a young man was working so hard.....ALONE. I had to leave out the store because he was doing his best to take care of each customer. I grew impatient and I came back another day. He was alone again because the manager was leaving for the day. Managers should be helping their team and not micromanaging at retail places like this. Customers should not have to wait to be serviced and one young man should not be responsible for each person if there are two workers in the store or manager on duty. The young man had a great attitude and showed great character to everyone. This store is fast-paced and there is no way the manager is never in the front or helping. Managers should be on the front line, too! I think this company should be careful who they hire as leaders. Maybe cameras should be rolled to see who is helping. or maybe this is what you expect your leaders to do, leave employees hanging and this results in high turnover, but business is being lost and I do understand that some days are busier than others, but if there are two people in the store, and I see one just walking around looking fashionable and the customers are waiting, each of them should be helping and not just one person.

The Town Center location has been my go to place for many years, they have excellent service, I never wait long, any tech I have had has been professional and courteous, I never think of going anywhere else for my glasses, they have a great selection and I always walk away happy with my experience! Thank you Fabian!

After a previous bad customer service experience at this location I was contacted by the store manager Dennis. I truly appreciate the time you took to address my concerns. I feel we had a productive conversation. Thank you and I look forward to supporting one of our wonderful neighborhood stores.

Very Poor Customer Service- LensCrafters Watchung NJ - Ordered Glasses & paid in full on 4/30/25 but I HAD TO CALL 5/16/25 to check if the glasses came in which was 5/2/25 (2 weeks earlier) they said they texted BUT THE NUMBER IS A Land phone - I Do Not have a cellphone - my account does have my email * I have shared with Consumer Affairs & will be sharing with Better Business & LensCrafters Corporate & I will also share this experience with other seniors to Beware - this is what happens when you pay in Full - LensCrafters isn’t interested in reaching the Customer * * Word of Mouth is PowerFull & It Travel *

Bought glasses online. using my doctor prescribed prescription which was the same as another pair of glasses I purchased two years prior. LensCrafters had a deal so I thought I could maximze my benefits. After buying the glasses I received no email confirmations. After a month of having glasses I realized I was getting headaches and dizziness, which stopped when I stopped wearing the glasses. I took them to LensCrafters and they said they could do NOTHING. So I paid $800 dollars and got a product which does not work and they are not willing to fix. This was last year but I am just realizing now how wild this is to do. DO NOT SHOP HERE.

Excelente service! Danny at the Bramalea City Center in Brampton was very helpful resolving my problem very effectively. Thank you! Gina